Privacy Policy

PRIVACY POLICY

We value your privacy at EnergyGeeks. The following Privacy Policy discloses the information practices followed by EnergyGeeks with respect to your personal information gathered to help us assess your product or service request, including the type of information that we gather, the way we use information internally, and our policy regarding sharing information with others.

Collection and Use of Personal Information

Personal information gathered on our public website means any information that is related to an identified person, or that may be used to identify an individual, including, but not limited to: first and last name; email address; a home, postal or other physical address or other contact information, and any other information necessary or useful to provide a product or service that you have requested.

Personal information about our customers or former customers will only be disclosed as permitted or required by law. Information that has been collected is securely maintained in your file in our records. We use personal information to meet your requests for solar panel system products and services, and to comply with legal requirements. We do not sell personal information about you to unrelated companies for their independent use.

Protecting Personal Information

Personal information gathered about customers is only accessible by appropriate personnel who have a business need for the information. We provide training and communication programs to educate our personnel about the meaning and requirements of this privacy statement. We use systems, policies and procedures to maintain the accuracy of customer information and to protect it from loss, misuse, or alteration.

Domain Name and IP Addresses

We collect the domain names and IP addresses of our visitors for statistical purposes, in order to measure use, to improve the content or responsiveness of our site. We do not disclose this information to third parties. We may also aggregate information relating to our visitors’ traffic patterns from the data that we collect and retain concerning the IP addresses and domain names of our visitors, and we may divulge such aggregate information about our users with third parties such as our business partners, distributors, and service and support providers.

You may visit our website anonymously if you wish, by using appropriate software or web services available from or through third parties.

Email Addresses

We collect only those e-mail addresses that are volunteered by the visitor, through e-mail messages addressed to our company or its employees, or through visitor responses via the “contact us” portion of the site, e-mail marketing destination web pages and public events.

We use the lists of e-mail addresses for marketing purposes and to inform those interested in our products about products, services, or other items of interest.

You may opt-out of receiving the promotional or marketing e-mails at any time by notifying us as a reply to any unwanted e-mail. Requests to unsubscribe from EnergyGeeks’ e-mails may take 10 business days to process.

Other Personal Information

 

We may use a mailing address or phone number that a visitor provides for a variety of EnergyGeeks related reasons. We may send periodic mailings to visitors or make telephone calls to inform those visitors who have provided a mailing address or telephone number of new products, services or events.

If you do not wish to receive such calls or mailings, you may request to be removed from the contact list by contacting EnergyGeeks directly at contact@energygeeks.ca or by telephone 1-800-439-5133.

Personal Information is Not Released to Outside Parties

Any information that you provide to us via our website will be used for our purposes only. Your information will not be shared with other individuals or other companies. However, in some instances we may need to provide your name and delivery address to third parties that we use for delivering specific products or services to you (such as support services, shipping or direct mail organizations). In such cases, your name and delivery address are never shared by these third parties. EnergyGeeks may access your information in the event of a dispute, in response to legal process or law enforcement inquiries, abuse of our website, or violation of our Terms of Use Policy.

This privacy policy was last updated on April 17, 2017.